DEPARTMENTAL SUMMARY: Wound & Ostomy Services provides the highest level of medical care for problematic, hard-to-heal wounds as well as ostomy care including colostomy, ileostomy, urostomy and fistulas in the inpatient, outpatient and community settings.
The CNA II - Unit Secretary at St. Charles Health System provides patient and family focused care as part of the health care team in accordance with the SCHS mission, philosophy, policies and procedures and within the parameters established by the Oregon State Board of Nursing. Helps to facilitate processes of the department, by performing clerical duties related to patient care and case flow. Responsibilities include administrative duties within the department. Acts as the department receptionist and communicates with the general public and various hospital departments, physicians and nursing personnel. This position does not directly supervise any other Caregivers.
Provide oversight of the health system negative pressure wound therapy process. Communicates with case management for discharge planning, reviews clinical notes for wound specifications, submits orders and tracks equipment via online portal, participates in development/improvement projects for optimal patient care and outcomes.
Provided coverage as patient representative during registration/interview process as needed. Assist with the setup/cancellation of patient appointments.
Provide coverage for department receptionist, receiving and transmitting messages (personal, telephone, computer) or inquiries to the appropriate destination as needed.
Assist with data input (may include charge entry and reconciliation).
Perform other general administrative duties as required (e.g., typing letters, creating documents and reports, emails, filing, ordering supplies, stocking exam rooms, etc.).
Assist in the maintenance of equipment as needed.
Recognize/report and record observations and care given.
Give clear direction and reinforce teaching to patients and families regarding basic health care needs.
Follow all directions in the delivery of care.
Promote patient’s independence, respect privacy, and maintain the patient’s rights to decide about care and report findings.
Technical skills: maintain competency in supportive care for the patient, operate equipment safely and properly, and carry out nursing orders within the scope of practice of the CNA.
Provide and maintain a safe environment for caregivers, patients and guests.
Maintain the ability to document with proficiency.
Demonstrate awareness of and support St. Charles Health System’s departmental and operating unit goals through participation in continuous quality improvement and departmental activities.
Participate in activities that promote professional growth and development of self and others.
Communicate (both written and orally) effectively and maintain professional relationships with caregivers, medical staff, patients, and guests.
Identify work-related problems with possible solutions and implement solution(s) (within scope of practice), when appropriate.
Participate in creating intentional relationships and a healing environment that supports all aspects of the care environment and the wholeness of each individual, patient and caregiver.
Provide a therapeutic presence in service to others. Therapeutic presence is the skillful use of communication skills (touch, eye contact, etc.) in responding to the needs of patients/customers in a caring way.
Responsible for managing the patient’s experience by clarifying, integrating, and coordinating the roles of the interdisciplinary team.
Escorts patients to exam rooms and prep for nurse/ physician assessment.
Assists nurse/ physician with clinical interventions, and manages phone requests from patients and/ or other medical professionals and institutions to ensure efficient clinic service delivery
Maintains equipment, instruments and supply inventory levels.
Provides support to clinical staff
Contacts insurance companies for benefits to obtain authorization or certification in a timely manner.
Verifies charge bundles are accurate and reports discrepancies to charge master.
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
Required: As required by licensure.
Preferred: Willingness to take additional courses as requested.
Required: Certified Nursing Assistant – Level II in Acute Care with the Oregon State Board of Nursing
Valid Oregon driver's license and ability to meet SCHS driving requirements
Experience working with the public and one year of clerical experience required.
Previous hospital experience with medical terminology preferred.
Previous CNA experience preferred.
PERSONAL PROTECTIVE EQUIPMENT
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION:
Must have excellent communication skills and ability to interact with a diverse population and professionally represent SCHS.
Basic to intermediate ability and experience in computer applications, specifically electronic medical records system and MS Office
Strong team working and collaborative skills
Ability to multi-task and work independently
Attention to detail
Strong analytical, problem solving and decision making skills
Excellent organizational and multi-tasking skills