DEPARTMENTAL SUMMARY: The EMR Implementation Department provides many services to our multi-hospital organization including: Designing, Building, Training and Supporting the Electronic Medical Record (EMR).
Many Epic implementations involve training thousands of end users in a short period of time, requiring organizations to hire additional training staff. These additional classroom trainers are known as credentialed trainers.
Rather than pursuing certification in the application, credentialed trainer candidates participate in a seven-week onboarding program in which they are taught by our principal trainers using the curriculum created for go-live. No matter how well we build the system, if the trainers conducting the classes aren't effective, it will be more difficult for users to learn the material, which can affect productivity and revenue. These trainers have a powerful effect on the success of our go-live and therefore require a unique skill set that includes having detailed knowledge of application functionality, general knowledge of how Epic works, knowledge of our organization's workflows, policies and processes, the ability to teach effectively, and basic technical and presentation skills.
The primary responsibility of credentialed trainers is to lead end-user training using the curriculum designed by Epic certified Principal Trainers. This includes preparing for class, setting up the classroom, facilitating the class, and following up on any outstanding questions that arise in the classroom. Credentialed trainers also collect valuable feedback from trainees in class and report that information to the certified Principle Trainers. This position does not directly manage any other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Testing lesson plans and training environment build
Facilitating study halls and personalization labs for providers or other attendees
Administering End User Proficiency Assessments and in-system checklists
Supporting end users with at-the-elbow go-live support
Strong communication skills: Credentialed trainers need to communicate clearly and effectively in the classroom.
Administering post-live refresher, optimization, and skills-enhancement training
Utilization of computers and ability to master new software programs.
Troubleshoot basic technical issues and competency with Microsoft PowerPoint and Microsoft Word.
Ability to understand the context of workflows in a healthcare setting. Credentialed Trainers will need to completely understand the roles of their users and all of the tasks they perform.
Adaptable to frequent change regarding updates in the curriculum and the training environment.
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
Required: High School Diploma or GED
Preferred: Bachelor’s Degree
Required: Proficient with MS Word, Adobe, Excel, and PowerPoint.
Preferred: Healthcare experience relevant to Epic Application Training Tracks and workflow preferred. Prior education experience in classroom management and presentation skills.
PERSONAL PROTECTIVE EQUIPMENT
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION:
Candidates will deliver a 5 minute presentation on a topic of their choice that includes a step-by-step instruction as part of the interview process.
Candidates will deliver a 15-20 minute presentation on a specific lesson supporting the Epic software to a panel of Certified Trainers and Support staff as part of the Credentialing process.
The approximate timelines for the Credentialed Trainers will span from December 11, 2017 through May 11, 2018.
Available for the 6-7 week credentialing program, full time. Along with the 8 week Training Delivery time frame.
Post go live hours will taper and timeline will vary by individual application.
Credentialed trainer candidates must pass the End User Proficiency Assessment for every track they will train. To pass any given assessment, a credentialed trainer candidate must score 80% or higher.
A final assessment covering workflows, policies, and procedures through teach-backs to Epic panel.