Inpatient / Outpatient Phlebotomist Opportunity
at St. Charles Health System - Bend
St. Charles Health System is the largest employer in Central Oregon with four hospitals (Bend, Redmond, Prineville, and Madras) and multiple outpatient clinics. We offer a wide variety of career paths for talented individuals, as well as competitive pay and an excellent benefits package. If you have a passion for delivering exceptional care and service, we invite you to join our team.
Central Oregon offers a unique mix of urban life and small town communities, combined with the best of the great outdoors- world class snow sports at Mt. Bachelor, 500+ miles of Mountain Biking trails, rafting on the Deschutes River, hiking and rock climbing at Smith Rock, and more.
The Inpatient / Outpatient Phlebotomist at St. Charles Health System process laboratory orders; performs phlebotomy procedures/collections with as little discomfort as possible to patients of all ages. This position does not directly supervise any other Caregivers.
(May perform additional duties of similar complexity within SCHS as required or assigned)
Follow all standard requirements as directed in the SCHS handbook.
Navigate multiple complex computer software programs with accuracy.
Meet all competency requirements and training timelines.
Perform phlebotomy procedures following the standards of practice as outlined in System policies and procedures and while working within the boundaries of the Phlebotomy Scope of Practice.
Perform POC testing, including CLIA waived testing and QC.
Prioritize requests for procedures according to urgency of need and type of tests ordered.
Critically think, multitask, and maintain accuracy during periods of frequent interruptions in a fast-paced environment.
Train and mentor effectively using constructive feedback after meeting competency and experience requirements.
Greet clients upon arrival at the outpatient draw station or area. Greet patients appropriately according to the surroundings, situation, and time of day.
Navigate and prioritize specimen collections using the Lab Information System as well as critically thinking skills.
Assist the RN and MD as requested in the collection of blood samples and during specialty procedures.
Respond quickly to codes and traumas and have the ability to maneuver in tight quarters.
Manage multiple patient types including but not limited to confused, combative, upset, psychiatric, traumatized, and nonresponsive individuals in varying situations including some that can be visually disturbing.
Process and test samples using various instruments and processes following laboratory standards.
Participate in the distribution of results, faxing, phoning, delivery, as designated or as requested by clients.
Navigate through multiple complex computer systems to find MD orders, update and verify patient information, research billing questions, place orders, and meet regulatory requirements for Medicare and other payers. Registers all patients for laboratory services as ordered by their physician and in compliance with System policies and procedures.
Research tests and diagnostic codes according to billing and insurance requirements, mainly pertaining to Medicare and other government funded insurance programs, according to Medicare Compliance Act; informs patients regarding expenses beyond insurance reimbursement, and allows the patient to make decisions as to whether or not to follow through with lab services based on current guidelines, before tests are drawn.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the health system’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violations of applicable rules, and cooperating fully with all company investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
Education: High school diploma or GED required. Participation in college level science classes preferred.
Licensure/Certification/Registration: Phlebotomy certification through a SCHS approved accredited agency is highly preferred. The current approved agencies are the following: ASCP, NCA, NCPT, and phlebotomy specific military training programs. Valid Oregon driver's license and ability to meet SCHS driving requirements. Current BLS/CPR required.
Personal Protective Equipment: Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
Experience: Previous direct patient care experience (preferably Lab experience) and/or college science background highly preferred.
Must have excellent communication skills and ability to interact with a diverse population and professionally represent SCHS.
Ability to effectively interact and communicate with all levels within SCHS and external customers/clients/potential employees
Strong team working and collaborative skills
Ability to effectively reach consensus with a diverse population with differing needs
Ability to manage facilitation and consensus building among health care professionals and agencies and achieve expected results
Ability to work under pressure in a fast-paced environment