SCHS

Community Health Worker - Redmond

6 days ago
Job ID
2017-18722
# Positions
1
Redmond
Oregon
Hours per pay period
80
Type
Regular Full-Time
Shift Start & End Time
8-5
Scheduled days of the week
Monday - Friday
FLSA
Non-Exempt
Min
USD $14.56/Hr.
Max
USD $20.80/Hr.
Shift
1 - Day shift

Overview

A Community Health Worker (CHW) is a trained advocate from the community who works in the field and coordinates care to help bridge the gaps and eliminate barriers to health care and social services for identified at-risk clients.  A CHW conducts home and site visits to assess risks, match children, adolescents, and adults to identified/needed services, and empowers individuals to access community resources through referrals, education, and outreach.  A CHW collects and reports specific health, behavioral, and social information, and assists clients by helping them access needed services efficiently.  A CHW assists the health care team in recognizing potentially serious problems, thus preventing poor health and social outcomes for individuals and communities. The CHW takes direction from and is responsible to the members of the medical home care team, but directly reports to and takes direction from the RN Care Coordinator and embedded BH provider.

Responsibilities

(May perform additional duties of similar complexity within SCHS as required or assigned)

 

Contacts identified clients by telephone, mail, and/or hospital or home visit.  Makes additional follow-up contacts with clients as necessary. May arrange and/or supply transportation to critical appointments and interviews if necessary.

 

Collects and reports specific health, behavioral, and social information, and assists clients by helping them access needed services.

 

Completes global needs assessments to identify needs and potential eligibility for any programs and/or assistance for clients

 

Educates clients about available community resources and works to connect clients to local social service agencies.  Provides relevant educational materials and social support

 

Assists clients in utilizing resources, including scheduling appointments, accompanying clients to appointments as needed, and assisting with completion of applications for programs for which they may be eligible

 

Assists the health care team in the SCFC medical home/team care model in recognizing potential serious problems, in prevention of poor health and social outcomes for individuals and communities

 

Facilitates access to health related services, including but not limited to: assisting clients with obtaining a medical home, providing instruction on appropriate use of the medical home, assisting patients in overcoming barriers to obtaining needed medical care and social services

 

Provides education to clients about referral sources and community agencies as needed. Advocates for client and community to bring to awareness the maintenance, improvement and development of needed services

 

Provides cultural mediation between communities and health and human services system where appropriate

 

Empowers individuals to access appropriate prevention and wellness services to develop their own self care

 

Maintains accurate client records including documentation of all contacts, services provided and outcomes

 

Develops and maintains strong working relationships with referral sources and community agencies

 

Attends department and inter-disciplinary team meetings and in-services and consults with leadership on a weekly basis or more frequently as needed. Meets regularly with other members of the team in the home SCFC clinic/medical home assigned.

 

Identifies potential clients through referrals from multiple sources, including but not limited to:  Emergency Department or hospital admissions, patients identified by risk stratification tools used in the clinic, local social services agencies, CCO’s and private or family referral through the SCHS MH/Team Care.

 

Participates in community meetings and events with other agencies and organizations regarding community needs, attends continuing education classes and reports information and/or trains peer CHW’s.  Coordinates community trainings, in-services, and networking opportunities for CHW’s.

 

Conducts all activities with the highest standards of professionalism and confidentiality.  Complies with all applicable laws, regulations, policies and procedures, supporting the health system’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violations of applicable rules, and cooperating fully with all company investigations and proceedings.

 

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate

Qualifications

Education: 

High school diploma or GED preferred (equivalent education and experience will be considered)

Additional training or education in related field preferred

 

Licensure/Certification/Registration: 

Valid Oregon driver’s license and ability to meet SCHS driving requirements required

Ability to travel to meet with clients/attend business functions/trainings/meetings and all SCHS worksites required

 

Licensure/Certification/Registration:  State workgroup in process of developing certification course. Certification may be required once courses and certification are implemented and available.

 

Personal Protective Equipment:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely

 

Experience: 

Minimum 1 year in an advocate role for a community health services position preferred

Bilingual English/Spanish preferred

 

Skills: 

General:

Must have excellent communication skills and ability to interact with a diverse population and professionally represent SCHS. 

Strong team working and collaborative skills

Ability to effectively reach consensus with a diverse population with differing needs.

Ability to multi-task and work independtly 

Attention to detail

Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions

Demonstrated ability and experience in computer applications, specifically MS Office

 

Position Specific:

Some basic knowledge of the community being served and its residents, resources and problems

Understanding of federal, state, and local programs and their eligibility requirements and application processes,

principles and practices of Case Management; health and social service systems through outreach and maintenance of partner relationships

Ability to be pro-active in asking for help with multiple clients and organizations-churches/shelters

Physical Requirements

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

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