The Clinical Operations Supervisor III (RN) provides orientation, education and operational oversite for back office operations. This position supervises assigned Caregivers (CMAs and LPNs)
In Central Oregon you will find some of the finest places for paddling, hiking, cycling, golfing and dining al fresco in the warmer months. In winter, areas of the High Desert turn into a snowy playground with skiing, snowboarding, sledding and ice skating. Whatever the season, Central Oregon is home to some of the country's top craft breweries, unique boutiques for tax-free shopping, and world-class restaurants to please every lifestyle and budget.
St. Charles Health System is the largest employer in Central Oregon with more than 3,600 caregivers/employees at four hospitals and multiple outpatient clinics. We offer a wide variety of exciting clinical and non-clinical career paths for talented individuals. We are seeking individuals with a passion for delivering exceptional care and service and who are looking for an opportunity to work with a dynamic and talented team of caregivers.
(May perform additional duties of similar complexity within SCHS as required or assigned)
Maintains and demonstrates an in-depth knowledge of ambulatory patient care principles, practices, standards, and techniques and applies this knowledge in accordance with SCHS policies and procedures and within laws and regulations governing nursing practice in the State of Oregon.
Communicates (written and verbal) effectively and maintains professional relationships with caregivers, clinicians, patients, guests and others while providing two-way communication of the SCHC mission and strategic plan. Fosters team work with all clinic caregivers and other team members.
Demonstrates advanced knowledge and analysis of the clinical staff scope of practice. Maintains/builds clinical skills and expertise by staying current in developments and knowledge of practice area; promotes and develops in others excellence in clinical practice.
Promotes a patient-centered environment by clarifying, integrating, and coordinating the roles of the medical assistant with other members of the care team.
As necessary, performs clinical duties in the health maintenance of patients (e.g. triage, emergency relief, etc.)
Oversees the Clinic’s Vaccine program by maintaining inventory that meets demand and minimizes waste; Proficient with Alert IIS reporting, policy and procedures; supports continuing MA education and quality control related to all vaccine policies and procedures; oversees maintenance of vaccine storage equipment and temperature control.
Participates in budget planning and maintains clinical operations within budget by managing staffing, medical supply inventory, caregiver workflows and productivity.
Oversees medical equipment and supplies in the SCMG clinic. Interfaces with facility services department regarding building issues.
Conducts and/or schedules training for staff regarding safety, security, department procedures and service guidelines.
Conducts full complement of supervisory duties including, but not limited to, hiring, coaching, mentoring, caregiver development, and performance evaluations. Collaborates with the manager and human resources in the corrective action process as appropriate.
Provides leadership, direction, training, and guidance to clinic staff for which she/he is responsible. Assists staff in defining their continuing educational needs.
Promotes teamwork as a means of improving communication, issue identification, and problem solving.
Supports and fosters an environment of continuous improvement through management principles and engages with improvement efforts in the clinic and within the medical group.
Demonstrates, promotes and maintains focus on patient-centered care, and demonstrates the importance of the organization mission, vision, and values.
Role models two-way communication of the SCHS mission, vision, values, and strategic plan for the department.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the health system’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violations of applicable rules, and cooperating fully with all company investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
Create, inspire and implement a department culture and leadership that embraces SCHS’s vision. Coach and lead staff to achieve and exceed the standards required to accomplish this. Continually evaluate and adjust the steps necessary to meet this vision and motivate staff to achieve this in their daily work
Responsible for budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control.
Hires, leads, coaches and monitors the performance of all direct reports, to develop and maintain a high performance team that meets organizational and department goals.
Monitors and ensure all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.
Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient and accurate.
Must be a licensed Registered Nurse (RN)
Applicants must graduate from a state-approved nursing program with a practical nursing certificate, diploma, or an associate, baccalaureate or master´s degree in nursing.
Current Oregon RN license required
Valid Oregon driver’s license and ability to meet SCHS driving requirements. Ability to travel to business functions/trainings/meetings and all SCHS worksites required.
Ability to travel to all SCHS worksites required.
Personal Protective Equipment:
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
Minimum of 3 years nursing experience in the clinical area (ambulatory setting) required with 5 years preferred
Primary Care experience preferred
Previous leadership experience preferred