The Centralized Service Representative acts as liason between patients and the professional staff by scheduling appropriate appointments, sending and updating tasks related to patient care, and other duties. This position does not directly manage any other caregivers and is not patient-facing.
In Central Oregon you will find some of the finest places for paddling, hiking, cycling, golfing and dining al fresco in the warmer months. In winter, areas of the High Desert turn into a snowy playground with skiing, snowboarding, sledding and ice skating. Whatever the season, Central Oregon is home to some of the country's top craft breweries, unique boutiques for tax-free shopping, and world-class restaurants to please every lifestyle and budget.
St. Charles Health System is the largest employer in Central Oregon with more than 3,600 caregivers/employees at four hospitals and multiple outpatient clinics. We offer a wide variety of exciting clinical and non-clinical career paths for talented individuals. We are seeking individuals with a passion for delivering exceptional care and service and who are looking for an opportunity to work with a dynamic and talented team of caregivers.
(May perform additional duties of similar complexity within SCHS as required or assigned)
Answer inbound telephone calls and speak with customers for efficient problem resolution.
Learn urgent call management techniques.
Receive calls from people requiring medical care and provide the information needed to the appropriate medical care staff.
Responsible for processing telephone calls accurately in accordance with established protocols.
Understand the requirements of the callers and provide precise information.
Take notes and convey information to respective SCMG and non-SCMG medical care providers.
May have to deal with various aspects of medical insurance and perform real time eligibility for insurance benefits.
Maintains all department specific files, programs and recall systems.
Responsible for accurately scheduling patient appointments.
Reconciles daily schedules and reviews appointments.
Actively participates in achieving organizational and department goals.
Ability to work as part of a Care Team with providers and clinical staff.
Reviews Electronic Medical Records system following established protocols that promote physician satisfaction and scheduling efficiencies.
Role models two-way communication of the SCHS mission, vision, values, and strategic plan for the department.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the health system’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violations of applicable rules, and cooperating fully with all company investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
High school diploma or GED required.
Personal Protective Equipment:
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely
One (1) year of clerical support in a healthcare setting required.
Basic medical terminology preferred.
Prior customer service experience required.
Knowledge of Allscripts and or Electronic Medical Records (EMR) experience preferred.