DEPARTMENT SUMMARY: The Assistant Nurse Manager works on various units throughout St. Charles Health System. These departments provide 24/7 specialized care to patients throughout their hospitalization and discharge.
POSITION OVERVIEW: The Assistant Nurse Manager is responsible for providing support and managerial assistance to the Nurse Manager by managing daily unit operations that include: Staffing and scheduling; orientation and on-boarding; education and competency assessment; budget monitoring; maintaining and establishing patient care standards; promoting evidence-based practice. Implements quality and safety initiatives, engages in process improvement, ensures adherence to bargaining unit agreements and human resource management. The Assistant Nurse Manager applies standards for professional nursing practice and focuses clinical care to enhance the experience for patients, families, and all others while functioning in alignment with the Leadership approach of St. Charles Health System. The Assistant Nurse Manager creates and sustains a patient care environment that supports a safe, knowledgeable, compassionate, productive, and engaged caregivers. The Assistant Nurse Manager is an additional resource and support for the unit caregivers and departmental operations. This position directly manages caregivers in acute care departments throughout the system.
Develops staffing schedules and ensures adherence to staffing plan in accordance with established regulations.
Participates in hiring, coaching and monitoring the performance of all direct reports, to develop and maintain a high performing team that meets organizational and department goals
Makes recommendations and provides opportunities for growth and development of caregivers and arranges for appropriate education and training.
Maintains and demonstrates an in-depth knowledge of nursing principles, practices, standards, and techniques and applies this knowledge in accordance with St. Charles Health Care System policies and procedures and within laws and regulations governing nursing practice in the State of Oregon.
Participates in budget development and maintains operations within budget in areas such as managing staffing, productivity, patient flow, bed management and triaging to meet patient needs.
Develops measures and monitors unit operational performance metrics inclusive of LOS, agency and overtime costs, vacancy and turnover rates.
Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient and accurate.
Assists with planning, recommendation and implementation of clinical service delivery. Recommends policy changes which enhance nursing ability to achieve top performance.
Assists with the development of unit goals and objectives to support the St. Charles Healthcare System values and goals, with input from caregivers.
Monitors and ensure all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.
Communicates (both written and orally) effectively and maintains professional relationships with caregivers, medical staff, patients, guests and other hospital departments while providing 2-way communication of the St. Charles Healthcare System mission and strategic plan. Fosters team work with all shifts and other units/departments.
Responds to patient and family concerns or complaints with sensitivity and compassion in a timely fashion.
Promotes empowerment of the staff by utilizing collaborative approaches and encouraging new ideas.
Utilizes findings from patient satisfaction survey and with input from the caregivers, to develop unit based customer services goals.
Utilizes findings from engagement survey and with input from the caregivers, to develop a unit based recruitment and retention (goals).
Participates as member of healthcare team and various interdisciplinary committees to improve patient care and meet patient needs.
Creates a healing environment that supports all aspects of care, respects the wholeness of the individual, and demonstrates therapeutic presence through attitudes and behaviors that enhance the care experience for patients and caregivers.
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Value Improvement Practice concepts and tools.
Provides and maintains a safe environment for caregivers, patients, medical staff and guests by identifying risk management issues and address as appropriate.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
May perform additional duties of similar complexity within the organization, as required or assigned.
Required: As required by RN licensure.
Required: Current Oregon RN license.
AHA Basic Life Support for Healthcare Provider certification.
Preferred: Certification in area of specialty preferred.
Required: Three years clinical nursing experience.
One year of leadership experience.
Preferred: Two years of leadership experience in health care organization.
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.