The Patient Service Representative acts as liason between patients and the professional staff by facilitating clerical and reception responsibilties and assisting in adminstrative tasks. This position does not directly manage any other caregivers.
(May perform additional duties of similar complexity within SCHS as required or assigned)
Responsible for accurately recording patient demographics, insurance and billing information at the time of registration
Courteously and confidently requests appropriate types of payments (e.g. co-pays, deductible payments, etc.) from patients/guardians, processes payments, completes daily deposits and batch reports
Responsible for processing telephone calls accurately in accordance with established protocols.
Assists with processing of authorizations and / or referrals as necessary with medical staff as required by insurance companies.
Performs real time eligibility for insurance benefits
Maintains all department specific files, programs and recall systems
Responsible for accurately scheduling patient appointments
Reconciles daily schedules with appointment reports
Responsible for supporting the basic functions of medical records (including: locating and distributing patient documents and information to appropriate staff members, faxing, scanning, indexing, opening and distributing mail, etc.)
Works as needed to provide health and wellness services to our clients. Actively participates in achieving organizational and department goals
Ability to work as part of a Care Team with providers and clinical staff
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the health system’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violations of applicable rules, and cooperating fully with all company investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate
High school diploma or GED required.
Valid Oregon driver's license and ability to meet SCHS driving requirements. Ability to travel to business functions/trainings/meetings and all SCHS worksites required.
Personal Protective Equipment:
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely
One year of clerical support in a healthcare setting or related experience preferred. Basic medical terminology preferred.
Must have excellent communication skills and ability to interact with a diverse population and professionally represent SCHS.
Ability to effectively interact and communicate with all levels within SCHS and external customers/clients/potential employees
Strong team working and collaborative skills
Ability to multi-task and work independtly
Attention to detail
Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions
Performs basic math (add, subtract, multiply and divide) calculations
Performs intermediate to advanced math (analysis, statistics, significant data or number manipulation).
Read, write, speak and understand English
Basic to intermediate ability and experience in computer applications, specifically electronic medical records system and MS Office