SCHS

Patient Service Representative - SCMG

6 days ago
Job ID
2017-18984
# Positions
1
Bend
Oregon
Category
Hidden (11369)
Hours per pay period
80
Type
Regular Full-Time
Shift Start & End Time
Varies
Scheduled days of the week
M-F
FLSA
Non-Exempt
Min
USD $14.56/Hr.
Max
USD $20.80/Hr.
Shift
1 - Day shift

Overview

The Patient Service Representative acts as liason between patients and the professional staff by facilitating clerical and reception responsibilties and assisting in adminstrative tasks.  This position does not directly manage any other caregivers.

Responsibilities

(May perform additional duties of similar complexity within SCHS as required or assigned)

 

 

Responsible for accurately recording patient demographics, insurance and billing information at the time of registration

 

Courteously and confidently requests appropriate types of payments (e.g. co-pays, deductible payments, etc.) from patients/guardians, processes payments, completes daily deposits and batch reports

 

Responsible for processing telephone calls accurately in accordance with established protocols. 

 

Assists with processing of authorizations and / or referrals as necessary with medical staff as required by insurance companies.

Performs real time eligibility for insurance benefits

 

Maintains all department specific files, programs and recall systems

 

Responsible for accurately scheduling patient appointments 

 

Reconciles daily schedules with appointment reports

 

Responsible for supporting the basic functions of medical records (including: locating and distributing patient documents and information to appropriate staff members, faxing, scanning, indexing, opening and distributing mail, etc.)

 

Works as needed to provide health and wellness services to our clients.  Actively participates in achieving organizational and department goals

 

Ability to work as part of a Care Team with providers and clinical staff

 

 

Conducts all activities with the highest standards of professionalism and confidentiality.  Complies with all applicable laws, regulations, policies and procedures, supporting the health system’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violations of applicable rules, and cooperating fully with all company investigations and proceedings.

 

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate

Qualifications

Education: 

High school diploma or GED required.

 

Licensure/Certification/Registration: 

Valid Oregon driver's license and ability to meet SCHS driving requirements.  Ability to travel to business functions/trainings/meetings and all SCHS worksites required.

 

Personal Protective Equipment:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely

 

Experience: 

One year of clerical support in a healthcare setting or related experience preferred.  Basic medical terminology preferred.   

 

Skills:

General:

Communication/Interpersonal

Must have excellent communication skills and ability to interact with a diverse population and professionally represent SCHS. 

Ability to effectively interact and communicate with all levels within SCHS and external customers/clients/potential employees

Strong team working and collaborative skills

 

Organizational

Ability to multi-task and work independtly 

Attention to detail

Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions

 

Mathematical Skills:

Performs basic math (add, subtract, multiply and divide) calculations

Performs intermediate to advanced math (analysis, statistics, significant data or number manipulation).

 

Language Skills

Read, write, speak and understand English

 

Computer

Basic to intermediate ability and experience in computer applications, specifically electronic medical records system and MS Office

Physical Requirements

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

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