SCHS

Food Services Attendant

1 month ago
Job ID
2017-19011
# Positions
4
Bend
Oregon
Category
Food Services/Housekeeping/EVS
Hours per pay period
Relief
Type
Relief/On-call
Shift Start & End Time
Varies
Scheduled days of the week
Varies
FLSA
Non-Exempt
Min
USD $11.54/Hr.
Max
USD $16.47/Hr.
Shift
Variable

Overview

The Food Service Attendant will be cross trained in a variety of food service department positions including, Room Service Tray Prep, Room Service Delivery, Dishroom Cleaning Attendant, and Café/Deli Attendant.  Working in a variety of positions to cover sick call, ETO and other caregiver absences this position will perform a variety of tasks.  Daily work will depend on assignment and may include tasks such as customer service, catering set-up, catering server, catering delivery, cash handling, making coffee and espresso, delivering patient meals, preparing patient meal trays, cleaning dishes, cleaning equipment, and cleaning floors.

Responsibilities

ESSENTIAL FUNCTIONS AND DUTIES   (May perform additional duties of similar complexity within SCHS as required or assigned)

 

Prepares food products and beverages in accordance with safe food handling guidelines.  Ensure customer requests are met for special request items

 

Operates espresso machine when assigned.  Prepares various hot beverages in accordance with customer requests

 

Provides excellent customer service at all times.  Acts as a knowledgeable resource to customer on food choices and makes recommendations for products while accommodating customer preferences and needs

 

Stocks and maintains tidiness and cleanliness of assigned areas in café or deli

 

Performs light cooking at the grill, sandwich/salad bars or other kitchen areas, as assigned

 

Assists caterer to execute high end catered events working as server, bartender and or dishwasher (as assigned).

 

Participates in the assembly of patient trays to meet patient’s request and diet order

 

Delivers trays to patient rooms in a timely manner.  Verifies patient tray is correct utilizing the Double Patient Identifier process prior to leaving tray with the patient.  Notifies appropriate nursing staff if patient has safety precautions for aspiration or any other precautionary safety needs

 

Follows all precautions regarding isolation precautions in delivery of food to patients under isolation or any othe precautionary care

 

Conducts all delivery activities with the highest level of customer service.  Create positive interactions with all staff, patients and guests at every point of contact.  Ensures tray and food are in proper order when delivering to the patient, validates with patient food is what patient ordered and expected.  Promptly follows up if patient is not satisfied with food or items are missing

 

Maintains knowledge of therapeutic diets and menu items to ensure patient’s diet restrictions are adhered to.  Acts as the last point of contact for quality and safety checks in the process of reviewing patient food order and patient dietary restrictions.  Alerts appropriate person(s) if a food item is not appropriate for a patient’s diet

 

Stocks food supply areas on assigned patient floors as directed

 

Washes dishes, glassware, flatware, kitchen equipment/utensils, pots, and/or pans using commercial dishwashers or by hand

 

Restocks all clean dishes and equipment once they are sanitized

 

Retrieves used food trays and carts from patient care areas throughout shift as scheduled

 

Completes all assigned opening / closing procedures, and check-lists

 

Maintain kitchen work areas, equipment, and utensils in clean and orderly condition. Performs routine cleaning of kitchen floors, mats, walls, cooking equipment, carts, ceilings and any other kitchen or food service equipment as assigned. Maintains clean work areas, including work surfaces, floors, walls and equipment in compliance with SCHS standards and Oregon Food Sanitation standards

 

Uses various chemicals to clean and or sanitize kitchen facility including deep cleaning of equipment, floor mats, dishwashing machine, floors, carts refrigerators, and counters

 

Clean garbage cans with water or steam

 

Sort and remove trash, placing it in designated pickup areas

 

Sweep and scrub floors

 

Cleans and sanitizes surfaces and equipment for room service as directed

Stores and handles all food properly following the guidelines of Hazard Analysis & Critical Control Points (HACCP)

 

Maintains clean work areas, including work surfaces, floors, walls and equipment in compliance with SCHS standards and Oregon Food Sanitation standards

 

Provides support to other areas of food services as directed by manager, supervisor or coordinator including delivery of food to patients, as needed

 

Conducts all activities with the highest standards of professionalism and confidentiality.  Complies with all applicable laws, regulations, policies and procedures, supporting the health system’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violations of applicable rules, and cooperating fully with all company investigations and proceedings.

 

Deliver customer service to both internal and external customers in a manner that promotes goodwill, is timely, efficient and accurate

 

Qualifications

Education: 

High school diploma or GED preferred (equivalent education and experience will be considered)

 

Licensure/Certification/Registration: 

Current county food handler’s card required

OLCC Alcohol Service Permit preferred

 

Personal Protective Equipment:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely

 

Experience: 

Previous food service, barista and customer service in a fast paced, high service oriented environment preferred

Previous money handling experience preferred

Ability to utilize basic math skills for collecting and disbursing cash to customers required

 

Skills:

General

Must have excellent communication skills and ability to interact with a diverse population and professionally represent SCHS 

Ability to multi-task and work independtly 

Strong team working and collaborative skills

Ability to work in a stressful, fast paced environment while maintaining attention to detail and delivering high quality customer service

Basic to intermediate ability and experience in computer applications, electronic email and MS Office applications

 

 

Position Specific

Cash handling

Excellent customer service

Bartending

Operating an espresso machine and making specialty coffee drinks

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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