In Central Oregon you will find some of the finest places for paddling, hiking, cycling, golfing and dining al fresco in the warmer months. In winter, areas of the High Desert turn into a snowy playground with skiing, snowboarding, sledding and ice skating. Whatever the season, Central Oregon is home to some of the country's top craft breweries, unique boutiques for tax-free shopping, and world-class restaurants to please every lifestyle and budget.
St. Charles Health System is the largest employer in Central Oregon with more than 3,800 caregivers/employees at our four hospitals in Bend, Madras, Prineville and Redmond and multiple outpatient clinics. We offer a wide variety of exciting clinical and non-clinical career paths for talented individuals. We are seeking individuals with a passion for delivering exceptional care and service and who are looking for an opportunity to work with a dynamic and talented team of caregivers.
The HIM Specialist I is an entry level position responsible for working with a variety of internal and external customers on behalf of St. Charles Health System patients to ensure timely and accurate management of confidential health information. You may be responsible for the following work functions set forth in Joint Commission guidelines, State and Federal Regulations. This position does not directly manage any other caregivers
(May perform additional duties of similar complexity within SCHS as required or assigned)
Professionally answers inbound department phone calls and responds to requests promptly.
Processes walk-in requests and assists patients with completing a valid authorization for release of information.
Works directly and indirectly with internal and external customers to resolve issues in a timely manner.
Maintains patient records in both electronic and paper format.
Retrieves medical records, or other related material, from hospital departments as needed.
Organizational, problem-solving and attention to detail skills required.
Provides release of information for continuing care requests.
Preps, scans and indexes medical records to facilitate complete electronic storage. Including monitoring inbound electronic fax workqueues and indexing per department procedure.
Reviews and analyzes ED records record for completeness and accuracy following departmental and regulatory guidelines.
Responsible for quality assurance to ensure accuracy of medical records.
Protects the confidentiality of medical record information as required by hospital policies and Federal/State laws.
Role models two-way communication of the SCHS mission, vision, values, and strategic plan for the department
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the health system’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violations of applicable rules, and cooperating fully with all company investigations and proceedings.
Delivers customer service in a manner that promotes goodwill, is timely, efficient and accurate
Education: High school diploma or GED required. College or vocational school education preferred.
Personal Protective Equipment: Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
Experience: Typing skills, attention to detail, ability to file alphabetically and numerically required. Medical office/hospital experience preferred. Administrative/clerical skills such as faxing, copying, emailing and scanning and strong communication skills, preferred. Computer experience required.
Position Specific Knowledge and Skills:
Knowledge of medical terminology
Accurate and concise
Knowledge of Protected Health Information (PHI) and Health Insurance Portability and Accountability Act (HIPAA)
Demonstrated ability to communicate effectively with staff, patients and their families.
Ability to learn quickly, follow orders, multitask and complete assigned tasks
Excellent customer service skills
Demonstrates responsibility and accountability for performance in regards to:
Demonstrates SCHS values of Accountability, Caring and Teamwork in every interaction.
Must have excellent communication skills and ability to interact with a diverse population and professionally represent SCHS.
Ability to effectively interact and communicate with all levels within SCHS and external customers/clients/potential employees .
Strong team working and collaborative skills.
Ability to effectively reach consensus with a diverse population with differing needs.
Ability to work under pressure in a fast-paced environment.
Ability to multi-task and work independently.
Attention to detail.
Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.
Strong analytical, problem solving and decision making skills.
Excellent organizational and multi-tasking skills.
Performs basic math (add, subtract, multiply and divide) calculations.
Read, write, speak and understand English.
Basic to intermediate ability and experience in computer applications, specifically electronic medical records system and MS Office.
Basic experience in computer applications necessary to record time, obtain work directions, and complete assigned CBL’s.