Patient Service Representative - SCMG

3 weeks ago
Job ID
# Positions
Hidden (11369)
Hours per pay period
Shift Start & End Time
8-5, varies
Scheduled days of the week
M-F, Varies
USD $14.56/Hr.
USD $20.80/Hr.
1 - Day shift


The Patient Service Representative acts as liason between patients and the professional staff by facilitating clerical and reception responsibilties and assisting in adminstrative tasks.  This position does not directly manage any other caregivers.


In Central Oregon you will find some of the finest places for paddling, hiking, cycling, golfing and dining al fresco in the warmer months. In winter, areas of the High Desert turn into a snowy playground with skiing, snowboarding, sledding and ice skating.  Whatever the season, Central Oregon is home to some of the country's top craft breweries, unique boutiques for tax-free shopping, and world-class restaurants to please every lifestyle and budget.


St. Charles Health System is the largest employer in Central Oregon with more than 3,600 caregivers/employees at four hospitals and multiple outpatient clinics. We offer a wide variety of exciting clinical and non-clinical career paths for talented individuals.  We are seeking individuals with a passion for delivering exceptional care and service and who are looking for an opportunity to work with a dynamic and talented team of caregivers.




(May perform additional duties of similar complexity within SCHS as required or assigned)


Responsible for accurately recording patient demographics, insurance and billing information at the time of registration


Courteously and confidently requests appropriate types of payments (e.g. co-pays, deductible payments, etc.) from patients/guardians, processes payments, completes daily deposits and batch reports


Responsible for processing telephone calls accurately in accordance with established protocols. 


Assists with processing of authorizations and / or referrals as necessary with medical staff as required by insurance companies.

Performs real time eligibility for insurance benefits


Maintains all department specific files, programs and recall systems


Responsible for accurately scheduling patient appointments 


Reconciles daily schedules with appointment reports


Responsible for supporting the basic functions of medical records (including: locating and distributing patient documents and information to appropriate staff members, faxing, scanning, indexing, opening and distributing mail, etc.)


Works as needed to provide health and wellness services to our clients.  Actively participates in achieving organizational and department goals


Ability to work as part of a Care Team with providers and clinical staff


 Role models two-way communication of the SCHS mission, vision, values, and strategic plan for the department.


Conducts all activities with the highest standards of professionalism and confidentiality.  Complies with all applicable laws, regulations, policies and procedures, supporting the health system’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violations of applicable rules, and cooperating fully with all company investigations and proceedings.


Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.





High school diploma or GED required.



Valid Oregon driver's license and ability to meet SCHS driving requirements.  Ability to travel to business functions/trainings/meetings and all SCHS worksites required.


Personal Protective Equipment:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely



One year of clerical support in a healthcare setting or related experience preferred.  Basic medical terminology preferred.   



Physical Requirements

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP


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