The Patient Service Representative acts as liason between patients and the professional staff by facilitating clerical and reception responsibilties and assisting in adminstrative tasks. This position does not directly manage any other caregivers.
In Central Oregon you will find some of the finest places for paddling, hiking, cycling, golfing and dining al fresco in the warmer months. In winter, areas of the High Desert turn into a snowy playground with skiing, snowboarding, sledding and ice skating. Whatever the season, Central Oregon is home to some of the country's top craft breweries, unique boutiques for tax-free shopping, and world-class restaurants to please every lifestyle and budget.
St. Charles Health System is the largest employer in Central Oregon with more than 3,600 caregivers/employees at four hospitals and multiple outpatient clinics. We offer a wide variety of exciting clinical and non-clinical career paths for talented individuals. We are seeking individuals with a passion for delivering exceptional care and service and who are looking for an opportunity to work with a dynamic and talented team of caregivers.
(May perform additional duties of similar complexity within SCHS as required or assigned)
Responsible for accurately recording patient demographics, insurance and billing information at the time of registration
Courteously and confidently requests appropriate types of payments (e.g. co-pays, deductible payments, etc.) from patients/guardians, processes payments, completes daily deposits and batch reports
Responsible for processing telephone calls accurately in accordance with established protocols.
Assists with processing of authorizations and / or referrals as necessary with medical staff as required by insurance companies.
Performs real time eligibility for insurance benefits
Maintains all department specific files, programs and recall systems
Responsible for accurately scheduling patient appointments
Reconciles daily schedules with appointment reports
Responsible for supporting the basic functions of medical records (including: locating and distributing patient documents and information to appropriate staff members, faxing, scanning, indexing, opening and distributing mail, etc.)
Works as needed to provide health and wellness services to our clients. Actively participates in achieving organizational and department goals
Ability to work as part of a Care Team with providers and clinical staff
Role models two-way communication of the SCHS mission, vision, values, and strategic plan for the department.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the health system’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violations of applicable rules, and cooperating fully with all company investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
High school diploma or GED required.
Valid Oregon driver's license and ability to meet SCHS driving requirements. Ability to travel to business functions/trainings/meetings and all SCHS worksites required.
Personal Protective Equipment:
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely
One year of clerical support in a healthcare setting or related experience preferred. Basic medical terminology preferred.